Cancelling your order
You may cancel your order (or any part of it) at any stage before you receive it. Please note that if the products you have ordered have already been despatched, you will need to return them in accordance with the provisions set out below. If you decide to return a book but have already downloaded the PDF copy, £15 will be deducted from your refund amount.
Returning unwanted orders
You may return items within 30 days of receipt, provided that the product is unopened, in its original condition, with the shrink-wrap intact.
Please note that you will be responsible for the return shipping costs unless we delivered the item to you in error, or the item is damaged or defective (see below).
Damaged or faulty goods
In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, we may offer an exchange or refund as appropriate, in accordance with your legal rights.
If you have received a product that you did not order, please get in touch via email@example.com, including your order number and the details. If you believe a product is faulty or was damaged prior to its arrival at your address, please email us at firstname.lastname@example.org to arrange for return of the product, and we will be happy to investigate.
We will cover shipping costs resulting from our errors, or for return of faulty or damaged products, as explained below.
Our policy on damaged products does not affect your statutory rights.
If you cancel your order, return it shrink wrapped and undamaged within 30 days, or return it as faulty/damaged, the purchase price will be refunded in full to the debit/credit card or PayPal/Apple Pay account used for the purchase, less £15 if your PDF copy has been downloaded. This will take 2–3 days, plus your own bank’s processing time, which may be 4–7 days.
How to return an item
Please email us at email@example.com if there are any queries or concerns, as noted above.
Until such time as the product(s) are returned to us, you must retain possession of the item(s) and take reasonable care of them.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than 50 GBP. We also advise that you obtain a certificate of posting and retain this for your records, and that you take out sufficient postal insurance to cover the value of the returned products.
Please send returns to the following address. They must be sent in their in their original packaging.
Hercules Direct Marketing
c/o Bitmap Books
11 Titan Drive