NEOGEO: a visual history

How do I give you my t-shirt size?

We will be in-touch directly to get your desired t-shirt size. Size Chest (to fit):
S - 34/36" // M - 38/40" // L - 42/44" // XL - 46/48" // XXL - 50/52".

Can I add other books in your range to my pre-order?

You can, but these will be shipping together with the NEOGEO book in September 2017 as one package.

Why can't I order more than 1 MEGA Edition?

Due to the incredibly limited numbers of the MEGA Edition, it is limited to 1 per customer we're afraid.

Shipping

Do you ship globally?

Yes, we do. We use a tracked service for all countries. Please see our shipping page for more information.

Will the books arrive to me in pristine condition?

We've done everything we can to make sure they do. Most books are shrink wrapped, packed very securely and then sent on a tracked service. Please see our shipping page for more information.  

Why is the shipping to my country so expensive?

Unfortunately, our decision to make all shipping tracked and the fact that books are heavy, mean that certain countries are expensive to ship to. Sadly, there is no way around this for us and the shipping is subsidised as much as possible by Bitmap Books.

Why don't you ship to my country?

Please contact us if your country is not appearing at the check out and we can easily add it.

How long to books take to arrive?

If an order is placed before midday, we generally aim to ship that same day. Shipping within the UK usually takes 1-2 working days. Shipping to Europe takes around 4-5 working days. Shipping to the USA, Canada, South America and Asia takes around 6-7 working days. These times are just a guide.

It won't let me checkout and is coming up with an error

This is usually due to weight restrictions to certain countries. Try removing one of the books and this should do the trick. Failing that, you may have to split the order across two separate orders.

Pre-ordering

Do you take the money immediately?

Yes, any money is debited from your account when placing the pre-order.

Can I cancel my pre-order?

You can cancel at anytime before the book is published by emailing hello@bitmapbooks.co.uk and make sure to state your order number.

What about if I move address before the book is shipped?

Just email hello@bitmapbooks.co.uk and make sure to state your order number and your full new address. We will then update your details.