Does each book come with a free PDF?
Where possible, yes. Due to licensing restrictions, this is not always possible.  Please note that if you decide to return your book and have downloaded the digital file, your refund amount will be deducted by £10. 

I cannot download the PDF
Do not attempt to download your book PDF to a mobile device as this may cause the download to fail. Your download should be done on a desktop computer with a secure internet connection. On the rare occasion that there are download issues, try another browser as this often fixes the issue.

I purchased my book from a third-party, do I get a free PDF?
PDF copies of our books are only available when ordering direct from us.

It says that I've used all my download attempts
Each PDF download comes with just five downloads attempts. For security, each PDF is stamped with your name and email address so unique to you.

My book has been returned, what happens now?
If your order is returned to the UK, we will action a resend. However, if the return is due to an address error or failure to re-arrange a delivery directly with the courier for example, we would ask that you cover the full shipping fees when resending. 

Do you offer discounts?
We're afraid not. Bitmap Books subsidise shipping costs to ensure that we can keep them as low as possible. Because of this, we do not give out discount codes.

Do you ship globally?
Yes, we do. We use a tracked service for all countries. Please see our shipping page for more information. 

Will the books arrive to me in pristine condition?
We do everything we can to make sure they do. Most books are shrink wrapped, packed very securely and then sent on a tracked service. Please see our shipping page for more information.   

Why is the shipping to my country so expensive?
Unfortunately, our decision to make all shipping tracked and the fact that books are heavy, mean that certain countries are expensive to ship to. Sadly, there is no way around this for us and the shipping is subsidised as much as possible by Bitmap Books. 

Why don't you ship to my country?
Please contact us if your country is not appearing at the check out and we can look into adding it. 

How long to books take to arrive?
If an order is placed before midday, we generally aim to ship that same day. Shipping within the UK usually takes 1-2 working days. Shipping to Europe takes around 4-5 working days. Shipping to the USA, Canada, South America and Asia takes around 6-7 working days. These times are just a guide. 

It won't let me checkout and is coming up with an error
This is usually due to weight restrictions to certain countries. Try removing one of the books and this should do the trick. Failing that, you may have to split the order across two separate orders. 

Will I be charged import duties?
The majority of countries do not charge additional import duties for books. With each parcel, we will attach the necessary paperwork and declarations. If you are charged additional fees which you believe are in error, please contact Bitmap Books before paying so we can investigate. Bitmap Books are not responsible for any additional duties on our books, unless the charges are due to a paperwork admin error. 

Can I release my shipment from signature?
This is courier dependant, but in most cases can be done using their tracking website/app. Please note that any loss or damage incurred when released from signature will be at your own risk. 

I've ordered multiple books within one pre-order, will they arrive separately?
No, the whole order will arrive in a single shipment, as soon as all books are available.

Do you take the money immediately on pre-orders?
Yes, any money is debited from your account when placing the pre-order. 

Can I cancel my pre-order?
You can cancel at anytime before the book is shipped by emailing and make sure to state your order number. 

Can I add non pre-order books to my pre-order?
Yes, but please note that any books added to a pre-order that are currently available, will be shipped with the pre-order, not separately. 

What about if I move address before the book is shipped?
Just email and make sure to state your order number and your full new address. We will then update your details.