Does each book come with a free PDF?
Where possible, yes. Due to licensing restrictions, this is not always possible.  Please note that if you decide to return your book but have already downloaded the digital file, £15 will be deducted from your refund amount. 

I cannot download the PDF
Do not attempt to download your book PDF to a mobile device as this may cause the download to fail. Your download should be done on a desktop computer with a secure broadband internet connection. In the rare event of download issues, try another browser, as this often fixes the issue.

I purchased my book from a third party, do I get a free PDF?
PDF copies of our books are only available when ordering direct from us.

It says that I've used all my download attempts
Each PDF download comes with just five download attempts. For security, each PDF is stamped with your name and email address, so it is unique to you.

How soon after I place my order will it ship?
We aim to ship all orders the working day after it's placed. You will receive a shipping confirmation email as soon as this happens which contains your tracking. During launches and busy times, this time can be up to 4-5 working days as we process larger volumes of orders.

My book has been returned to your offices by the courier, what happens now?
If your order is returned to Bitmap Books’ offices, we will send it out again. However, if the return was not the fault of Bitmap Books, for example due to an address error of yours or your failure to re-arrange a delivery directly with the courier, we ask that you cover the full shipping fees for resending. The cost will be charged to the debit/credit card or PayPal/Apple Pay account used to make the original purchase. 

Do you offer discounts?
We're afraid not. Bitmap Books subsidises shipping costs to ensure that we can keep them as low as possible. Because of this, we do not give out discount codes.

Can the shipping materials be recycled?
The foam corners we use are recyclable. As is any cardboard wraps and boxes used. 

Do you ship globally?
Yes, we do. We use a tracked service for all countries. Please see our shipping page for more information. 

Will I be asked to supply personal information to the shipping couriers?
On some occasions, the shipping courier may call or email asking to confirm your identity. This is purely for security reasons, and is essential to delivery if requested.

Will the books arrive to me in pristine condition?
We do everything we can to make sure they do. Most books are shrink-wrapped, packed very securely and then sent using a tracked service. Please see our shipping page for more information.   

Where's best to store your books?
In order to maintain the original integrity of our books, they should be stored in a dry environment, away from direct sunlight. They should also be stored in a consistent room temperature, avoiding excessively hot or cold conditions.

Why is the shipping to my country so expensive?
Unfortunately, our decision to make all shipping tracked and the fact that books are heavy together mean that certain countries are expensive to ship to. Sadly, there is no way around this for us and the shipping is subsidised as much as possible by Bitmap Books. 

Why don't you ship to my country?
Please contact us at hello@bitmapbooks.co.uk if your country does not appear on the list at the checkout, and we will look into adding it. 

How long do books take to arrive?
If an order is placed before midday, we generally aim to ship that same day. Just as a guide, under normal circumstances shipping within the UK usually takes 1–2 working days, to Europe takes around 4–5 working days, and to the USA, Canada, South America and Asia takes around 6–7 working days.

It won't let me check out, and is coming up with an error
This is usually due to weight restrictions to certain countries. Try removing one of the books and this should do the trick. Failing that, you may have to split your book list across two separate orders. 

Will I be charged import VAT or duties?
If you're based in Europe, there will be additional VAT to pay on your order for most countries. If payable, the VAT is paid at the point of purchase to avoid you dealing with customs. For the current rates charged, see hereOutside of Europe, the majority of countries do not charge additional import duties and VAT for books. With each parcel, we will attach the necessary paperwork and declarations. If you are charged additional fees, and believe this is an error, please contact Bitmap Books before paying, so we can investigate. Bitmap Books is not responsible for any additional VAT/duties on our books, unless the charges are due to our administrative error in the shipping documentation.

I'm in Europe. How does shipping now work post-Brexit?
All European parcels are sent DDP (Delivered Duty Paid). This means that any VAT your respective country charges to import books, are paid at the point of purchase and no extra import fees are due after this.

Can I arrange for delivery without a signature?
This is courier-dependent, but in most cases can be done using their tracking website/app. Please note that any loss or damage incurred due to delivery without a signature will be at your own risk.