After a 3 month pilot, we’re sorry to say that things haven’t worked out with the USA Store. Some orders are arriving incorrectly, poorly packaged and there are no signs of this improving after multiple pleas for improvement. It’s even harder as we’re trying to manage the situation over email from the UK.
As of May 8th, www.bitmapbooks.com will be closing. Any USA customers can order from www.bitmapbooks.co.uk. Any pre-orders placed on www.bitmapbooks.com will be fulfilled by our UK warehouse so there’s nothing to worry about.
We appreciate that this will mean that USA customers will now have to pay for shipping in future but our view is that it’s better to pay a little more, and for things to arrive properly.
Any questions, please email firstname.lastname@example.org
Thanks, Bitmap Books